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Деловой английский, аудирование

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_Swetlana:
hi to all
продолжаю делать дз по деловому английскому, и шо  ;D
Новое заданье, и тема весьма интересная.
https://yadi.sk/i/TN9AUaRi1KP6Vg
https://yadi.sk/i/H13i3FQ462NJug
https://yadi.sk/i/iNLV--B0Tjtqkg
https://yadi.sk/i/JmKebJzbjQxBUg

Аудио 2.1
https://yadi.sk/d/Y7Q-llyo1hdxqg
2.2
https://yadi.sk/d/2zJ7rqm5wQ6hPw
2.3
https://yadi.sk/d/7FvavKf7Tdc8-Q


1. Cooling off period – the time when you change your mind and cancel an order.
2. Credit card details (информация о кредитной карте)– the name, number and expiry date on your credit card.
3. Method of payment (способ оплаты) – the way you choose to buy the goods you want.
4. Interesr-free credit (беспроцентный кредит) – when you can pay some time after you buy? but not extra-cost.
5. Out of stock (нет в наличии) – when the goods you requre are not aviable.
6. Money back guarantee (гарантия возврата денег) – a promise to give your money back if you are not happy.
7. After sales service (послепродажное обслуживание) – the help you get from a company when you start to use their product.

_Swetlana:
high street retailing - розничная торговля на главных улицах
Что такое e-toys? Среда программирования?

zwh:
The key to our success is that we treat customer as a single individual and we don't treat customer as online customers or store customers. Our experience shows that customers sometimes buy online, sometimes order on the telephone and sometimes going to the store to pick up goods. So we need to understand what our customers want or what our customers want depending on the product they're buying and to serve our customers in the most appropriate way.

Дальше лень, да и идти надо.

Lodur:

--- Quote from: _Swetlana on December 14, 2018, 18:40 ---Что такое e-toys? Среда программирования?
--- End quote ---
Не встечал. Гугл выдал вот такое (и как раз на Амазоне, как у вас в тексте):
https://www.amazon.com/s?ie=UTF8&me=A1TB5P4OH3IT0U&page=1
Интервью в аудиофайлах как-то не соответствует информации на странице с упражнениями. Там обещают интервью некоего Simon Murdoch с amazon.co.uk; судя по картинке (да и имени тоже), он мужчина. А в аудио интервью с женщиной.

_Swetlana:

--- Quote from: zwh on December 14, 2018, 19:04 ---The key to our success is that we treat customer as a single individual and we don't treat customer as online customers or store customers. Our experience shows that customers sometimes buy online, sometimes order on the telephone and sometimes going to the store to pick up goods. So we need to understand what our customers want or what our customers want depending on the product they're buying and to serve our customers in the most appropriate way.

Дальше лень, да и идти надо.

--- End quote ---
Спасибо.

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